Refund policy

SHIPPING

BORDERLINE GENIUS PRODUCTS ARE MADE TO ORDER. PRODUCTION TAKES 1–3 DAYS. THIS IS SEPARATE FROM THE DELIVERY TIME. YOUR ESTIMATED DELIVERY TIME IS CONFIRMED AT CHECKOUT.

RETURNS

OUR PRODUCTS ARE PRODUCED AFTER YOU PLACE YOUR ORDER. CHOOSING ONE OF OUR STANDARD DESIGNS AND SIZES DOES NOT REMOVE YOUR STATUTORY RIGHT TO CANCEL AND RETURN YOUR PURCHASE.

CHANGE-OF-MIND RETURNS

YOU HAVE 14 DAYS AFTER DELIVERY TO TELL US THAT YOU WISH TO CANCEL YOUR PURCHASE, WITHOUT GIVING A REASON. FOR AN ORDER DELIVERED IN SEPARATE PARCELS, THIS PERIOD STARTS AFTER YOU RECEIVE THE LAST ITEM. ITEMS CAN BE RETURNED AFTER DELIVERY. YOU CAN ALSO REQUEST CANCELLATION BEFORE DELIVERY.

NOTIFY US BY EMAILING INFO@BORDERLINE-GENIUS.COM, USING OUR CONTACT FORM, OR SENDING ANOTHER CLEAR STATEMENT TO THE ADDRESS BELOW. PLEASE INCLUDE YOUR NAME AND ORDER NUMBER SO WE CAN IDENTIFY THE PURCHASE. YOU DO NOT NEED OUR APPROVAL TO EXERCISE THIS RIGHT. SEND THE ITEMS BACK WITHIN 14 DAYS OF NOTIFYING US.

RETURN ADDRESS

BORDERLINE GENIUS C/O NOT BAD THAT
DE KEMPENAERSTRAAT 26H
1051 CP AMSTERDAM
THE NETHERLANDS

RETURN POSTAGE AND CONDITION

YOU PAY THE DIRECT COST OF RETURN POSTAGE FOR A CHANGE-OF-MIND RETURN. IF YOUR ITEM IS FAULTY OR INCORRECT, WE COVER THE NECESSARY RETURN POSTAGE; PLEASE CONTACT US SO WE CAN ARRANGE THIS.

YOU MAY INSPECT AND TRY ON AN ITEM AS YOU WOULD IN A SHOP. PLEASE RETURN IT CAREFULLY PACKED, WITH ITS TAGS AND ORIGINAL PACKAGING WHERE POSSIBLE. WE MAY DEDUCT AN AMOUNT REFLECTING AN ACTUAL REDUCTION IN VALUE CAUSED BY HANDLING BEYOND WHAT IS NECESSARY TO ESTABLISH THE ITEM'S NATURE, CHARACTERISTICS AND FUNCTIONING, SUCH AS WEARING OR WASHING IT BEYOND TRYING IT ON. THIS DOES NOT REMOVE YOUR RIGHTS CONCERNING FAULTY OR INCORRECT GOODS.

PLEASE PRINT AND COMPLETE THE RETURNS FORM AND INCLUDE IT WITH YOUR ITEMS. IF YOU CANNOT PRINT IT, INCLUDE A NOTE WITH YOUR NAME, ORDER NUMBER AND THE ITEMS BEING RETURNED. A PRINTED RETURNS FORM IS NOT A CONDITION OF YOUR STATUTORY RIGHTS. PLEASE USE A TRACKED DELIVERY SERVICE AND KEEP YOUR TRACKING NUMBER AND PROOF OF POSTING. THIS RECOMMENDATION DOES NOT LIMIT YOUR STATUTORY RIGHTS.

REFUNDS

WE REFUND THE RETURNED ITEMS USING THE ORIGINAL PAYMENT METHOD, UNLESS YOU EXPRESSLY AGREE OTHERWISE, WITHOUT A REFUND FEE. WHEN YOU CANCEL THE WHOLE ORDER, WE ALSO REFUND THE COST OF OUR LEAST EXPENSIVE STANDARD OUTBOUND DELIVERY OPTION. ANY EXTRA AMOUNT PAID FOR AN UPGRADED DELIVERY SERVICE IS NOT REFUNDABLE. FOR A PARTIAL RETURN, OUTBOUND DELIVERY CHARGES ARE REFUNDED WHERE REQUIRED BY APPLICABLE LAW.

WE ISSUE THE REFUND WITHIN 14 DAYS OF BEING TOLD THAT YOU ARE CANCELLING. WE MAY WITHHOLD IT UNTIL WE RECEIVE THE GOODS BACK OR YOU PROVIDE EVIDENCE THAT YOU HAVE SENT THEM BACK, WHICHEVER HAPPENS FIRST. WE DO NOT CHARGE A RESTOCKING FEE.

FAULTY, INCORRECT OR MISDESCRIBED ITEMS

PLEASE EMAIL US OR USE OUR CONTACT FORM WITH YOUR ORDER DETAILS AND A DESCRIPTION OF THE ISSUE. PHOTOS ARE HELPFUL WHERE AVAILABLE. WE WILL PROVIDE THE REMEDY REQUIRED BY LAW, NORMALLY REPAIR OR REPLACEMENT AT NO COST, OR A PRICE REDUCTION OR REFUND WHERE APPLICABLE. NECESSARY RETURN POSTAGE IS OUR RESPONSIBILITY. THESE STATUTORY RIGHTS ARE SEPARATE FROM THE 14-DAY CHANGE-OF-MIND PERIOD AND ARE NOT LIMITED BY IT.

OPTIONAL MODEL WITHDRAWAL FORM

YOU MAY USE THE WORDING BELOW TO NOTIFY US, BUT ANY CLEAR STATEMENT OF CANCELLATION IS SUFFICIENT. YOU DO NOT HAVE TO PRINT A FORM OR GIVE A REASON.

TO: BORDERLINE GENIUS C/O NOT BAD THAT, DE KEMPENAERSTRAAT 26H, 1051 CP AMSTERDAM, THE NETHERLANDS; INFO@BORDERLINE-GENIUS.COM.

I/WE HEREBY GIVE NOTICE THAT I/WE WITHDRAW FROM MY/OUR CONTRACT OF SALE OF THE FOLLOWING GOODS:
GOODS:
ORDERED ON / RECEIVED ON:
ORDER NUMBER (IF AVAILABLE):
NAME OF CONSUMER(S):
ADDRESS OF CONSUMER(S):
SIGNATURE OF CONSUMER(S) (ONLY IF SENT ON PAPER):
DATE:

DELETE WHICHEVER DOES NOT APPLY. NOTHING IN THIS POLICY LIMITS YOUR MANDATORY CONSUMER RIGHTS.